Mobile marine work and inspections are scheduled around travel, tides, marina access and parts. This policy explains what happens if a booking is changed or cancelled. We apply it reasonably.
Notice periods
More than 48 hours' notice
No cancellation fee, unless non-refundable costs have already been incurred on your behalf.
Between 24 and 48 hours' notice
We may charge up to 50% of the booked labour or inspection fee.
Less than 24 hours' notice, or no-show
We may charge up to 100% of the booked labour or inspection fee.
Costs already incurred
Travel, ferry bookings, marina or hardstand fees, parts ordered, freight, accommodation and subcontractor costs already incurred on your behalf remain payable regardless of notice period.
Weather
Weather-related cancellations are handled reasonably. If weather makes work or a sea trial unsafe or impractical, we will reschedule at no cancellation charge, other than costs already incurred that cannot be recovered.
Rescheduling by Vessel IQ
We may reschedule a booking for safety, weather, vessel access, parts availability or operational reasons. Where we do, we will offer the earliest practical alternative.
Aborted visits
A visit that cannot proceed once we have arrived may still be charged. Common causes include:
- Keys or access not available
- No access to the vessel, marina or hardstand
- Flat or disconnected batteries
- No fuel or operating fluids
- No shore power where required
- No authority to carry out the work
- Unsafe conditions on or around the vessel
Deposits and refunds
Deposits may be applied against cancellation costs and any non-refundable expenses.
Any remaining refundable amount will be returned to you using the original payment method.
Changing a booking
To change or cancel a booking, contact us as early as possible by email at info@vesseliq.co.nz. Notice periods are measured from the time we receive your message.