Vessel IQ Limited respects your privacy. This policy explains how we collect, use, store and share personal information, and it is written to comply with the New Zealand Privacy Act 2020.
Information we collect
Depending on how you deal with us, we may collect:
- Names
- Email addresses
- Phone numbers
- Billing and payment information
- Vessel details
- Engine and equipment serial numbers
- Service history
- Inspection reports
- Photographs and videos of vessels and components
- Quotes and invoices
- Portal login details
- Booking information
- Communications with us, including emails, messages and call notes
- Website usage information
- Technical and diagnostic data from vessel systems
Why we collect it
We collect this information to:
- Provide our services
- Manage bookings and scheduling
- Prepare quotes and invoices
- Create inspection and service reports
- Store vessel history in your owner portal
- Send service reminders and maintenance notifications
- Manage portal access and account security
- Communicate with you about your vessel and your jobs
- Meet legal, tax and accounting requirements
- Improve Vessel IQ services
If you choose not to provide certain information, we may not be able to carry out the work you have requested.
When we share information
We may share information with:
- Vessel IQ staff
- Approved technicians
- Subcontractors engaged on your job
- Payment providers
- Our accountants
- Our legal advisers
- IT, software and hosting providers
- Manufacturers or suppliers, where required for parts or warranty
- Regulators, insurers or authorities where we are legally required or lawfully permitted to do so
We do not sell personal information.
Storage and security
Information is stored in secure, access-controlled systems, including reputable cloud services that may store data in New Zealand or overseas.
We use reasonable technical and organisational safeguards, including access controls, authentication and encryption in transit, to protect personal information from loss, misuse and unauthorised access.
No system can be guaranteed to be completely secure. If a privacy breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required by the Privacy Act 2020.
Access and correction
You have the right to request access to the personal information we hold about you, and to request correction of information that is inaccurate.
Requests can be made using the privacy contact details below. We may need to verify your identity before releasing information.
Retention
We keep records for as long as needed to provide our services, and for as long as required by law, including tax and accounting obligations, and to support any future warranty, service or legal matter.
When information is no longer required, it is securely deleted or archived.
Cookies and website usage
Our website may use cookies and similar technologies to keep the site working correctly and to understand how it is used.
You can control cookies through your browser settings. Disabling cookies may affect how parts of the site work.
Vessel ownership transfers
When a vessel is sold or transferred to a new owner, vessel-specific records such as service history, maintenance records and technical data may be transferred to the new owner where the previous owner has authorised the transfer.
Personal information belonging to the previous owner — including their name, contact details, billing information, communications and portal login details — is not transferred to the new owner.
Complaints
If you are concerned about how we have handled your personal information, please contact us first so we can try to resolve it.
You may also raise a complaint with the Office of the Privacy Commissioner at privacy.org.nz.
Privacy contact
Privacy contact: info@vesseliq.co.nz
Vessel IQ Limited, New Zealand.