Questions
FAQ
How does pricing work?
Scheduled servicing and inspections are a fixed price, agreed before we book. For repairs and anything extra, we give you an estimate and check with you before going over it. There is no price list on this site.
Which engines do you work on?
Outboards including Mercury, Yamaha, Honda, Suzuki and Tohatsu, and inboard diesels including Volvo Penta, Yanmar and MerCruiser, plus other recreational engines where parts and service data are available. Vessel IQ is not a brand dealer.
How do bookings work?
Book ahead. The work that can be scheduled is servicing, inspections and planned repairs. This is not an emergency call-out service. If a month is already full, we will say so.
What do I need to provide?
Access to the boat where it is kept. At home, a hose and power help if the job needs them. At a marina, arrange access as you usually would.
What if parts are needed?
We will tell you before ordering anything that is not already agreed. The job waits until you are happy with that.
What if it cannot be fixed where the boat is?
We will say so before the job goes too far, and talk through the options. We do not tow boats.
How do I pay?
Payment is agreed when the work is booked. The invoice is kept in the Owner Portal with the rest of the job.
Is there a warranty on the work?
Workmanship is covered in general terms. If something we fitted or adjusted is not right, get in touch and we will look at it. This is not a manufacturer warranty, and there is no fixed guarantee period published here.
Where do you work?
Launches, sailboats and trailer boats across the Hibiscus Coast, Matakana Coast, North Shore and Auckland. We come to the boat at home, in a storage yard or at the marina. The full list of places is on the service areas page.
Do you come to the boat?
Yes. We come to the boat at home, in a storage yard or on a marina berth. That includes launches, sailboats and trailer boats, and there is no need to haul out for a routine visit.
What is the Owner Portal?
It is included with every job. The report, parts and notes from the visit are kept there with the boat's history, and can transfer if you sell.
How do I book?
Use the form or email info@vesseliq.co.nz. Say where the boat is kept and what you need. We will reply, usually within a couple of days.
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